Can we start with a small discovery call?

Yes. A short discovery call helps clarify the goal, timeline, existing systems and the best next step before any proposal.

Can you support an existing website or application?

Yes. The team can review existing systems, improve performance, fix issues, add features and create a practical support plan.

Do you handle cloud, DevOps and databases?

Yes. Cloud infrastructure, databases, CI/CD, deployment pipelines, monitoring and operational handover can be included.

Is QA and security review included?

Testing can include manual QA, automation, regression, mobile, performance and security checks depending on the engagement.

vs Intercom / Tawk.to · SaaS · Customer Support

We built an Intercom-class live chat suite

An embeddable chat widget, an agent console, a mobile app and an AI knowledge base that reads your existing documents.

shared packages: 0shared packages
client surfaces: 0client surfaces
line of embed code: 0line of embed code

Name withheld under agreement — full walkthrough available on a call

The build

How it came together

The product ships as a single JavaScript snippet a customer drops on their site — which means the widget has to be tiny, fast, and immune to whatever CSS it lands in. Behind it sits a Node chat server, an agent console, and a Flutter mobile app so agents can answer from a phone.

The AI layer ingests the knowledge a company already has: PDFs and Word documents parsed, chunked and grounded, running on AWS Bedrock. Answers cite what they came from, and hand off to a human when confidence drops rather than inventing something.

Architecturally it is seven shared packages — core, database, SDK, widget, UI, shared and cobrowse — so the widget, console and mobile app cannot drift apart.

Stack

Node.js
Next.js
AWS Bedrock
AWS SES
PostgreSQL
Flutter

Benchmark

Intercom / Tawk.to

Same category, same scope of problem. Built by us, end to end.

Engineering highlights

The parts that were actually hard

Embeddable widget with style isolation

AI knowledge base ingesting PDF and Word documents

Co-browsing for guided support

Agent console with routing and assignment

Flutter mobile app for agents

Email fallback via AWS SES

More builds

Also from our bench

vs Shopify

Next step

Want something in this category?

We have built it once already. That means the architecture conversation starts from experience rather than from a whiteboard.

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